Return and refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility non European Union: To be eligible for a return, the item needs to be defective or damaged when delivered. If not contact us anyway to see what we can do to help.

Eligibility European Union: 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the statutory right to cancel or return your order within 14 days, for any reason and without justification.

Please note: Unless the item is defective or damaged, customers are responsible for the shipping costs associated with the return.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. For defective products, MotorWorld Marketplace will cover the return shipping costs.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How to Start a Return To start a return, contact us at support@motorworldmkt.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at support@motorworldmkt.com.