Dispute Resolution
Consumer Information & Dispute Resolution
At MotorWorld Marketplace, we are committed to transparency and excellence—not just in our automotive products, but also in our relationship with our customers. As a business founded by aerospace engineering professionals and headquartered in Portugal, we strictly adhere to European consumer protection standards.
In accordance with Law No. 144/2015 and Decree-Law No. 74/2017, we provide the following information regarding your rights as a consumer:
1. Alternative Dispute Resolution (ADR / RAL)
In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity. These are independent organizations that help resolve conflicts without the need for court proceedings.
As we are based in the Lisbon Metropolitan Area, the competent authority is:
Lisbon Consumer Confidence Arbitration Center (CACCL)
Address: Rua dos Douradores, nº 116, 2º, 1100-207 Lisbon, Portugal
Phone: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt
2. Online Dispute Resolution (ODR / RLL)
For customers residing within the European Union who have purchased from our online store, the European Commission has created an online platform for the resolution of disputes.
If you have a complaint regarding an online purchase, you can access the Online Dispute Resolution (ODR) Platform here:
Official Link: https://ec.europa.eu/consumers/odr/
3. Electronic Complaints Book
Under Portuguese law, all businesses operating in Portugal must provide access to the official Digital Complaints Book. If you wish to file a formal complaint, you may do so via the link below:
Website: www.livroreclamacoes.pt
Contact Us First
Before initiating any formal dispute process, we encourage you to reach out to our support team. We pride ourselves on our technical expertise and customer service, and we will do our best to resolve any issue promptly.
Email: support@motorworldmkt.com
